Jennifer M Dunne shows you
How to Eliminate Overwhelm

I spent 22 years at IBM, in 11 different departments, in 4 different divisions. Product development. Marketing. Software support. Back-office business functions. I worked with focused teams of a handful of people, and oversaw international projects using global resources. Every success led to another opportunity in a different part of the company. And I noticed the same problems occurring in every department.

These problems were not specific to the departments’ functions, they weren’t even unique to IBM. They are intrinsic, endemic results of our being human. We are not well adapted to a modern work environment, with hundreds of competing demands for our attention and efforts. We are easily overwhelmed, leading to absenteeism, missed deadlines, employee turnover, and employee conflict. You may see this in your business as employees quitting, projects failing, cost overruns, and increased insurance premiums. You may even be losing customers, losing market share, or forced to defend against lawsuits.

Overwhelm Is Everywhere

The bulk of problems that organizations experience is from overwhelm. Everyone experiences it, and it impacts every part of the organization. I help eliminate overwhelm so people can be dramatically more productive.

Productivity is not about tips and tricks. If a person is overwhelmed, all the tips and tricks in the world won’t help them. Overwhelm is like a clog in a drain. Until you eliminate that problem, you can’t do anything, and nothing will flow. You need to eliminate the overwhelm for a person to be productive. If you have a clogged drain, the water drains slowly, eventually backing up and creating an even bigger, more expensive problem. Fixing the water — making it hotter, adding more soap, or changing its pH — will not fix the problem of the clogged drain. If your employees are overwhelmed, you cannot “fix” them. You need to eliminate the overwhelm.

Once the overwhelm is removed, employees will complain less, come to their managers with ideas instead of complaints, take fewer and shorter breaks, and leave earlier having accomplished more. You bottom line will reflect projects coming in on time and under budget, reduced legal exposure, increased customer satisfaction, higher sales, and higher profits.

My wide-ranging experience across the spectrum of corporate functions enables me to identify and understand every organization’s and every department’s issues, and to empathize with the people experiencing those problems. It also enables me to quickly customize my message for any audience.